Title: Digital Systems Manager
Reports to: Director of Digital Strategy and Innovation
Location: NY/Remote
FLSA Status: Exempt
Salary Range: $60,000 - $65,000
POSITION SUMMARY
This role manages and maintains the internal digital infrastructure and systems for the organization. They operate a variety of databases, platforms, and API connections with over 8M+ records across 5+ third-party tools, a CRM, and a private intranet to manage events and volunteers. They will oversee analytics and SEO for the organization's digital properties. The role requires advanced knowledge of databases, with basic familiarity of scripting languages and their potential uses. In addition to day-to-day systems management, they will also generate reports and provide analysis of user data for internal and external purposes. They also serve as a technical internal resource for staff and stakeholders.
SPECIFIC DUTIES AND RESPONSIBILITIES INCLUDE:
- Manage 6+ databases and a data warehouse with 8M+ records.
- Regularly report on digital program efforts and campaign effectiveness for 200+ campaigns at events across the country.
- Maintain a 3 million+ contacts database within EveryAction (CRM) to ensure API, tagging, automations, and programmatic needs are met within the system.
- Daily oversight and internal troubleshooting of all internal systems, ranging from Google Workspace to volunteer management system to project management software.
- Monitor and report on headcount.org’s SEO; suggest actionable solutions to ensure long term growth and visibility.
- Support cycle-based turnout reporting using internal and external data including voter file matching processes.
- Produce and train staff on data standards to ensure information security as well as operational efficiency.
EXPECTATIONS
Final goals and time-specific expectations will be set by the supervisor and communicated to the employee during their staff review. This space is for ongoing expectations, ideally general enough that they cover the breadth of what would be asked of the role like travel, training, etc.
QUALIFICATIONS
- 3+ years of website management, including content and SEO.
- Intermediate to advanced experience with GA4, Excel/Google Sheets, or similar analytics and reporting dashboards, Airtable, Payload CMS or similar, and civic engagement tools.
- Understanding of AI and its value in the workplace and of ethical and values driven AI practices.
- Up-to-date knowledge of industry best practices for SEO and data management.
- Ability to define success metrics, and analyze and report on site usage and performance.
- Ability to effectively communicate and explain data and analytical concepts to non-technical staff members.
- Good time management skills and ability to manage multiple projects and deadlines simultaneously.
- Flexibility and professionalism to handle competing and changing priorities and deadlines.
PHYSICAL REQUIREMENTS
While performing the responsibilities of the job, the employee is required to exchange accurate information, detect/identify documents and the information contained in them, move between areas in and out of the office to complete their role. The employee may need to move various equipment including computers to their work location.
HeadCount is a proud Equal Opportunity Employer and is committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we are better together.